Return & Refund Policy
All our products are made-to-order specifically for you, which is why we can only accept returns in certain situations.
✅ We Accept Returns For:
- • Damaged or defective products
- • Printing errors or quality issues
- • Wrong product received
- • Package lost in transit
⏰ TIME LIMIT: 30 days from delivery
📧 How to Report an Issue:
Email us at support@babana.xyz with:
- • Order number
- • Clear photos of the entire product showing the issue
- • Brief description of the problem
We'll offer a free replacement or full refund - no need to return the item.
❌ We Cannot Accept Returns For:
- • Wrong size ordered by customer
- • Change of mind or buyer's remorse
- • Incorrect shipping address provided
- • Unclaimed packages at customs
⚠️ Important Notes:
- • Check product measurements before ordering
- • All products are custom-made upon order
- • We don't stock items for exchanges
- • Verify your shipping address before checkout
Need to Return Something?
If you need to return an item for any of the accepted reasons above, please contact us first at support@babana.xyz
We'll provide you with detailed instructions on how to proceed with your specific situation.
Questions?
If you have any questions about our return policy, please don't hesitate to contact us at support@babana.xyz